Customer Support Specialist Vacancy

Customer Support Specialist Vacancy

Apply Here https://jobs.lever.co/cin7/cf69bf92-be47-43f5-a177-0e041ab4d0d6/apply

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.We’re looking for a highly personable, driven and resourceful Customer Support Representative to join our awesome team in Sri Lanka!If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!Does this sound interesting?If so, here’s what you’ll do in this role:

• Handling inbound and outbound queries via phone, live chat and email.
• Listening to customers to understand their needs and work out how you can best help them.
• Professionally and personably answer questions and queries whilst adhering to company policies and processes.
• Guiding and educating the customer through various self-help options and articles.
• Performing logical troubleshooting.
• Accurately documenting troubleshooting steps and confirming resolution of the reported issue.
• Providing consistently awesome service to customers by utilizing all available tools and resources.
• Constantly learning new technical information as the product evolves.
• Always striving to make our customers happier!

Here’s What You’ll Bring With You

• Previous experience as an accountant or having accountancy qualification (CA/CIMA/ACCA/ICASL/AAT/.etc) is a MUST.
• Worked with accounting applications (QBO, XERO, etc.) or ERP solution or POS solution is a PLUS.
• Outstanding command of the English Language – written and spoken.
• Degree holders in IT/Computer Science or holding accountancy qualification.
• Tech-savvy (technical support experience is a huge plus).
• Experience supporting SaaS Enterprise Applications (Salesforce, Zendesk, Jira. etc.).
• Resourceful, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.

Why work with us?

• We are a fast growing business going through a huge amount of growth.
• You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
• You’ll also be receiving:Flexible working schedules – 2 days per week work from home
• Work From Anywhere for 30 days in a year
• Celebrate your birthday with a paid day off
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Recruitment referral bonus
• Sodexo Meal Coupons